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Yarn Love Return Policy
We love yarn, and we love our customers. Without you ... we'll this would just be a cute website. WE WANT YOU TO BE HAPPY. AND WE WANT YOU TO COME BACK AND BUY MORE YARN.
It's like a big love fest, that's what we're looking for here.
So, long story short. If you're not happy with your purchase, let us know at yarngirl@yarnlove.com. Get the wrong thing? Email. Don't like what you got? Email. Didn't use everything you purchased and want to keep your money for yarn you will use? Email.
Do I accept returns?
Short answer. Yes. Absolutely! We'll gladly exchange your items for something different or refund your money.
Seriously, you do?
Yes, of course! Life is TOO SHORT to knit with yarn you don't like.
Are there any exceptions?
Yes, of course. You may not return yarn that has been used or damaged in anyway. All labels must be in tact, if you're going to return the yarn don't wind it or otherwise change the original put up (e.g. don't wind those hanks up into cakes).
Patterns may not be returned or exchanged for any reason. (Unless you received the wrong pattern or there is some horrible defect that we didn't catch.) Sorry folks, there are bad people out there that make photocopies of patterns then return them. That is bad news for all of us.
CLEARANCE items are final sale and may not be returned. "Why?" you ask? Because these items are on clearance to clear room of the shelves and get rid of older inventory. Thus, they're generally priced VERY aggressively, and are not eligible for refund or exchange. The only exception would be if an item was shipped incorrectly.
How long do I have to return an item?
Returns must be received within 60 days of the item's ship date.
How do I return yarn?
The best, safest route is to contact us at yarngirl@yarnlove.com and let us know that the return is coming. That way we're watching for it. However, this is not a requirement.
Send the yarn to: Yarn Love
938 W 42nd Street
Houston, TX 77018
In your return shipment, include your original receipt. If this is not available, a copy of your order email or any handwritten, typed or otherwise legible piece paper that has your order number, your billing and mailing information, your telephone number and or email is required. I know, I know that's so unreasonable, but we've received returns that contained yarn. That's it. We have to know who needs their money back, and we're fresh out of crystal balls.
It is strongly recommended that you insure your return shipment and use a shipment method that provides tracking. (Note: The USPS has Tyvec Flat Rate Envelopes that will ship up to 70 lbs for only $4.75 in the US. They will hold a LOT of yarn, and if your yarn arrived in one then it's the cheapest and fastest way to ship that yarn back to us.)
Your refund will be processed in the same fashion as the original payment. For example, if you paid via AmEx, you'll receive a credit to your AmEx. If you paid via PayPal, you'll receive a refund into your PayPal account. If you paid via check or money order, you will receive a check back in the mail.
A special note about PayPal refunds.
This often confuses people, so do read through PayPal policies if you're not familiar with them. But, here's basically how it works. Regardless of how you fund your PayPal account, if you pay via PayPal and request a refund, the funds will be deposited into your PayPal account. They are accessible to you for future use, via PayPal. If you used a credit card to fund your PayPal account, you will NOT see a credit on that card. Look in your PayPal account, that is where the funds are. I'm happy to answer questions to the extent possible on this. But, most should be directed to PayPal.
Shipping Charges are Non-Refundable
If you paid for shipping (e.g. an international customer or for some other special case), shipping charges will not be refunded.
Does Yarn Love pay for the return shipment?
No, I'm sorry, we don't. Except in very rare cases where we shipped the wrong item, the buyer is responsible for packaging and shipping on the return trip.
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